Major Incident Manager

Welcome to Cognizant, where we are committed to delivering exceptional services and solutions to our clients. We are currently seeking a highly skilled and experienced Major Incident Manager to join our team and take on a crucial role in managing and resolving major incidents for our clients. As a Major Incident Manager at Cognizant, you will be responsible for leading a team of experts in identifying, analyzing, and resolving major incidents in a timely and efficient manner. We are looking for a proactive and detail-oriented individual with excellent communication and problem-solving skills to join our team. If you have a passion for delivering exceptional customer service and thrive in high-pressure situations, we want to hear from you. Join us at Cognizant and take your career to the next level.

1. Lead and manage a team of experts in identifying, analyzing, and resolving major incidents for our clients.
2. Monitor and track major incidents to ensure timely resolution and minimal impact on client operations.
3. Develop and implement strategies for effective incident management and resolution.
4. Collaborate with stakeholders and clients to understand their unique requirements and ensure their satisfaction.
5. Serve as the point of contact for clients during major incidents, providing regular updates and managing expectations.
6. Conduct post-incident analysis and provide recommendations for process improvement and prevention of future incidents.
7. Train and mentor team members on incident management processes and best practices.
8. Continuously monitor and assess the effectiveness of incident management processes and make adjustments as needed.
9. Communicate with clients, team members, and other stakeholders in a clear and professional manner.
10. Stay updated on industry trends and best practices in major incident management and apply them to improve our processes and services.
11. Adhere to all relevant policies, procedures, and regulations related to incident management and data privacy.
12. Proactively identify potential risks and develop contingency plans to mitigate them.
13. Foster a positive and collaborative team environment to promote effective communication and teamwork.
14. Handle escalations and critical incidents with urgency and professionalism.
15. Continuously strive to deliver exceptional customer service and maintain high levels of client satisfaction.

According to JobzMall, the average salary range for a Major Incident Manager in Newark, NJ, USA is $90,000-$120,000 per year. However, this can vary depending on factors such as the specific company, the individual's level of experience, and the overall job market. It is important to research and compare salaries for this role at different companies in order to get a more accurate understanding of the potential salary range.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.