Process Executive - Voice

Welcome to Cognizant, a leading global provider of information technology, consulting, and business process services. We are currently seeking a motivated and skilled Process Executive - Voice to join our dynamic team. In this role, you will be responsible for providing exceptional customer service through voice interactions, utilizing your excellent communication skills and problem-solving abilities. If you are a driven individual with a passion for delivering top-notch customer experiences, we want to hear from you! Read on for more details on the qualifications and responsibilities for this exciting opportunity.

1. Provide outstanding customer service through voice interactions with clients.
2. Utilize excellent communication skills to understand and address customer needs and concerns.
3. Demonstrate strong problem-solving abilities to resolve customer issues effectively and efficiently.
4. Maintain a positive and professional attitude when interacting with customers.
5. Keep up-to-date with company products, services, and policies to provide accurate and timely information to customers.
6. Follow company guidelines and procedures for handling customer inquiries and complaints.
7. Record and document customer interactions and issues in a timely and accurate manner.
8. Collaborate with team members to identify and implement process improvements for better customer service delivery.
9. Meet and exceed performance metrics and goals set by the company.
10. Stay up-to-date with industry trends and developments to provide the best possible customer service experience.
11. Adhere to data privacy and security policies to maintain the confidentiality of customer information.
12. Demonstrate a strong understanding of the company's values and mission and represent them in all customer interactions.
13. Display a high level of professionalism and empathy towards customers at all times.
14. Continuously strive to enhance customer satisfaction and loyalty.
15. Attend training sessions and workshops to improve skills and knowledge related to the role.
16. Communicate effectively with team members and superiors to provide updates and escalate any customer-related issues.
17. Adhere to work schedules and ensure availability to handle peak call volumes.
18. Maintain a positive and collaborative work environment within the team.
19. Adhere to all company policies, procedures, and ethical standards.
20. Provide feedback and suggestions for improving customer service processes and procedures.

According to JobzMall, the average salary range for a Process Executive - Voice in Charlotte, NC, USA is $43,000 - $65,000 per year. However, this can vary depending on factors such as the company, experience level, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.