Service Delivery Manager

Welcome to Cognizant, a leading global provider of information technology, consulting, and business process services. We are currently seeking a highly skilled and motivated Service Delivery Manager to join our team. As a Service Delivery Manager, you will play a critical role in ensuring the successful delivery of IT services to our clients. We are looking for an individual with strong leadership abilities, excellent communication skills, and a passion for delivering exceptional customer service. If you thrive in a fast-paced, dynamic environment and have a proven track record in service delivery, we want to hear from you. Keep reading to learn more about this exciting opportunity.

1. Manage service delivery processes: The Service Delivery Manager will be responsible for overseeing all aspects of service delivery, including planning, implementation, and monitoring to ensure efficient and effective delivery of IT services to clients.
2. Ensure client satisfaction: The primary responsibility of the Service Delivery Manager is to ensure that clients are satisfied with the services provided and maintain a positive relationship with them. This includes understanding client needs, addressing any concerns, and continuously improving service delivery.
3. Lead and mentor a team: The Service Delivery Manager will be responsible for managing and leading a team of IT professionals, including providing guidance, coaching, and performance management to ensure the team is delivering high-quality services.
4. Collaborate with cross-functional teams: The Service Delivery Manager will collaborate with various teams, including sales, operations, and project management, to ensure seamless service delivery and identify opportunities for improvement.
5. Develop and implement service delivery strategies: The Service Delivery Manager will be responsible for developing and implementing strategies to improve service delivery processes, reduce costs, and increase efficiency.
6. Monitor service performance: The Service Delivery Manager will regularly monitor service performance metrics, analyze data, and identify areas for improvement to ensure that services meet or exceed client expectations.
7. Communicate with stakeholders: The Service Delivery Manager will serve as the main point of contact for clients and internal stakeholders, providing regular updates on service delivery and addressing any concerns or issues that may arise.
8. Stay updated with industry trends: The Service Delivery Manager will stay updated with the latest trends and developments in the IT industry, including new technologies and best practices, to continuously improve service delivery processes.
9. Ensure compliance with policies and procedures: The Service Delivery Manager will ensure that all service delivery processes and procedures are in compliance with company policies, industry standards, and regulatory requirements.
10. Drive continuous improvement: The Service Delivery Manager will be responsible for driving a culture of continuous improvement, regularly seeking feedback from clients and team members to identify areas for improvement and implementing necessary changes.

According to JobzMall, the average salary range for a Service Delivery Manager in St. Louis, MO, USA is $80,000-$120,000 per year. This may vary depending on the specific company, industry, and level of experience. Some factors that may affect the salary range include the size of the company, the complexity of the service delivery operations, and the level of responsibility and leadership required for the role.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.