
Driver License Technician
Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility. Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements. Review documentation submitted for proof of identification/lawful presence by the applicant. Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system. Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc..Process computer-generated driver's license, identification documents and hearing requests. Verify eligibility for and process reinstatements. Inquire and collect fees for organ donor program and complete voter registration applications. Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information.
Customer service experience utilizing conflict resolution techniques
Prior work in a high stress environment maintaining a professional attitude
1 year of professional work experience in high volume customer service.
Time Management
Record keeping
Customer Service Oriented
Data entry skills
Multitasking
Verbal communication
Detail Oriented
written communication
self-directed
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The Colorado Department of Revenue is a state agency in Colorado. The department collects most types of taxes and issues state identification cards and driver licenses and also enforces Colorado laws regarding gaming, liquor, tobacco, racing, auto dealers, and marijuana.

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