Account Services Representative

Welcome to Columbia Sportswear, where we believe that the outdoors is for everyone. We are currently seeking a highly motivated and customer-oriented individual to join our team as an Account Services Representative. As an essential member of our dynamic team, you will play a crucial role in maintaining and establishing strong relationships with our valued customers. We are looking for someone who is passionate about our brand and committed to delivering exceptional service. If you have a strong attention to detail, excellent communication skills, and a proven track record in account management, we would love to hear from you.

1. Build and maintain strong relationships with existing and potential customers.
2. Provide exceptional customer service by responding promptly and professionally to inquiries and concerns.
3. Act as the main point of contact for assigned accounts, ensuring their needs are met and issues are resolved in a timely manner.
4. Collaborate with sales and marketing teams to develop strategies for maximizing customer satisfaction and retention.
5. Identify opportunities for growth within assigned accounts and work towards expanding business.
6. Maintain accurate and up-to-date records of customer interactions and transactions.
7. Proactively communicate any updates or changes to products, services, or policies to customers.
8. Monitor and report on customer satisfaction levels and provide recommendations for improvement.
9. Stay updated on industry trends and competitors to better understand customer needs and preferences.
10. Assist in managing customer orders, ensuring timely delivery and accuracy.
11. Handle and resolve any customer complaints or issues with professionalism and efficiency.
12. Coordinate with other departments to ensure smooth and efficient operations for customers.
13. Participate in training and development programs to enhance knowledge and skills.
14. Adhere to company policies, procedures, and ethical standards at all times.

According to JobzMall, the average salary range for a Account Services Representative in Portland, OR, USA is between $40,000 and $60,000 per year. This may vary depending on factors such as experience, education, and the specific industry or company the individual is working for.

The Columbia Sportswear Company is a company that manufactures and distributes outerwear, sportswear, and footwear, as well as headgear, camping equipment, ski apparel, and outerwear accessories. It was founded in 1938 by Paul Lamfrom, the father of Gert Boyle.