Lead Collector, Credit Collections
Researches disputed delinquent account balances, correcting any errors, including misapplied payments or overpayments. Analyzes questionable sales and processes bankruptcies. Reviews assigned account records to determine which customers must be contacted for collection of overdue accounts. Researches and investigates customer issues, ticketing issues and customer issues submitted to the departmental email box. Maintains credit history file on all accounts and maintains records to document collection efforts. Performs QC for bad debt on installs. Posts checks received daily and maintains a running record of unpaid invoices. Manages administrative function of assigned accounts by auditing updates to Change of Address and purging records of deceased customers. Keeps up-to-date on applicable state and federal laws regulating collection activities.
5-7 Years of related experience
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Ability to work in a fast paced environment
Record Keeping Skills
Trend analysis skills
Analytical skills (data driven)
Time management competent
Financial spreadsheets
Driven and self-motivated
Prioritizing skills
Adaptability
Problem-solving and resourcefulness
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
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