Manager, UX Research and Service Design

Are you a passionate and driven individual with a strong background in UX research and service design? Do you thrive in a fast-paced, dynamic environment where you can make a lasting impact? If so, we have an exciting opportunity for you at Comcast as our Manager for UX Research and Service Design. In this role, you will lead a team of talented designers and researchers, working to enhance the user experience and drive customer satisfaction. We are looking for someone who is innovative, collaborative, and has a deep understanding of user-centered design principles. If this sounds like you, we would love to hear from you!

1. Lead a team of designers and researchers to conduct user experience research and service design activities, ensuring that all projects are executed efficiently and effectively.
2. Develop and implement research strategies and methodologies to gather insights and feedback from customers, using a variety of techniques such as surveys, interviews, and usability testing.
3. Collaborate with cross-functional teams to define and prioritize research objectives, ensuring alignment with overall business goals.
4. Analyze and interpret research findings to identify user needs and pain points, and provide actionable recommendations for improving the user experience.
5. Stay up-to-date with industry trends and best practices in UX research and service design, and incorporate them into project strategies and processes.
6. Manage and allocate resources, including budget and team members, to ensure timely and successful completion of research projects.
7. Communicate research findings and recommendations to stakeholders at all levels, including executives, to influence decision-making and drive customer-centric design.
8. Foster a culture of innovation and collaboration within the UX research and service design team, encouraging continuous learning and growth.
9. Develop and maintain relationships with external partners and vendors to support research activities and ensure access to the latest tools and technologies.
10. Continuously monitor and track customer satisfaction metrics, and use insights to drive improvements in the user experience across all touchpoints.

According to JobzMall, the average salary range for a Manager, UX Research and Service Design in Philadelphia, PA, USA is $97,000 - $132,000 per year. This range can vary depending on factors such as the size and industry of the company, the candidate's level of experience and education, and the specific responsibilities of the role. Factors such as bonuses, benefits, and other forms of compensation may also affect the overall salary range.

Comcast NBCUniversal brings together engineers, designers, creators, storytellers, and entrepreneurs who are shaping the future of media and technology. We reimagine industries, reinvent technologies, and build the networks that bring people closer to the moments that matter most.