Comcast

Xfinity Mobile Support Specialist

Comcast
15055 Fairfield Meadows Dr, Cypress, TX 77433, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Responsible for working closely with customers in all markets nationwide to understand root cause for provisioning, billing, sales, account management and repair related tickets and calls. Communicates and/or implements process requirements to reduce overall trouble rates. Troubleshoot problems and resolving customer issues from device, to billing, to service concerns. Generate excitement for new solutions and products that can enhance their experience. Be an Xfinity Mobile ambassador and promoting the products and services. Promote the value of Xfinity Mobile by using strong communication and negotiation skills to improve the customer experience and increase company revenue.

Where is this job?
This job is located at 15055 Fairfield Meadows Dr, Cypress, TX 77433, USA
Job Qualifications

  • 0-2 Years of related experience

  • Must be able to work nights and weekends, variable schedule(s) and overtime, as necessary

  • In-depth level of knowledge regarding product, network capabilities, and position them as strategic solution.

  • Leverage skills and abilities to best support the customer as well as identify opportunities to drive growth and offer proactive solutions.

Required Skills

  • Troubleshooting skills

  • Record Keeping Skills

  • Time Management Skills

  • Customer service/support skills

  • Root-Cause Analysis

Soft Skills

  • Prioritizing skills

  • Self-Motivated

  • flexibility

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

  • Driven for excellence

Compensation

According to JobzMall, the average salary range for a Xfinity Mobile Support Specialist in 15055 Fairfield Meadows Dr, Cypress, TX 77433, USA is between $11.00 and $16.00 per hour. This range can vary depending on location, qualifications, and experience.

Additional Information
Comcast is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 31st, 2022
Apply BeforeMay 22nd, 2025
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