Contact Center Agent

At Comerica Bank, we are seeking an experienced and customer-service oriented Contact Center Agent to join our team. The ideal candidate will have excellent communication and problem-solving skills, with a passion for providing superior customer service. Our Contact Center Agents will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to our customers. The ideal candidate will be highly organized and possess a positive attitude and the ability to work independently.We are looking for a Contact Center Agent with the following qualifications: strong customer service and problem-solving skills, the ability to navigate multiple computer systems simultaneously, excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and a professional and friendly demeanor. Additionally, a minimum of one year of customer service experience and knowledge of banking regulations is preferred.

Responsibilities:

1. Respond promptly and professionally to customer inquiries and requests.
2. Resolve customer issues in a timely and satisfactory manner.
3. Offer helpful information to customers.
4. Demonstrate excellent communication and problem-solving skills.
5. Maintain up-to-date knowledge of Comerica Bank policies and banking regulations.
6. Navigate multiple computer systems simultaneously.
7. Maintain a positive attitude and professional demeanor.
8. Work independently in a fast-paced environment.
9. Document customer interactions and transactions accurately.
10. Provide feedback to management on customer satisfaction and areas of improvement.

According to JobzMall, the average salary range for a Contact Center Agent in Detroit, MI, USA is $12.50 to $17.50 per hour. This range varies depending on the company, experience, and other factors.

Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.