IT Help Desk

Diagnose and troubleshoots end user desktop application issues and provides appropriate solution. Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction. Provides case status updates to management and end-users per service level guidelines. Support and maintain effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. Provide support for PCs, laptops, printers, cell phones, and tablets etc. Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). Communicates with customers at all levels of technical and non-technical skills sets.

According to JobzMall, the average salary range for a IT Help Desk in 10100 Linn Station Rd, Louisville, KY 40223, USA is $36,000 - $50,000 per year. This salary range is based on the experience and education of the IT Help Desk position.

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individualized experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.