Customer Care Specialist

Are you an experienced Customer Care Specialist looking for a rewarding opportunity? Corning Incorporated is looking for an enthusiastic individual to join our team as a Customer Care Specialist. In this role, you will be responsible for providing excellent customer service while managing a variety of customer inquiries.Qualified candidates should have excellent verbal and written communication skills, as well as a strong customer service background and an ability to work in a fast-paced environment. A passion for providing superior customer service is a must! A high school diploma or equivalent is required, and a college degree is preferred.If this sounds like the perfect opportunity for you, please apply today! We look forward to hearing from you.

Responsibilities:

1. Provide excellent customer service to customers through various channels including phone, email, and live chat.
2. Manage customer inquiries in a prompt, professional, and efficient manner.
3. Utilize customer relationship management (CRM) software to document customer interactions.
4. Build rapport with customers and develop solutions to their inquiries.
5. Respond to customer inquiries with a high level of accuracy and speed.
6. Monitor customer feedback and make necessary adjustments to improve customer satisfaction.
7. Collaborate with colleagues to ensure customer inquiries are handled promptly and efficiently.
8. Remain abreast of product updates and changes in order to provide accurate information to customers.
9. Identify areas of improvement in customer service procedures and suggest solutions.
10. Ensure customer data is protected and secure.

According to JobzMall, the average salary range for a Customer Care Specialist in Charlotte, NC, USA is $33,672 - $60,521. This range depends on a variety of factors, such as experience, qualifications, and the size of the organization.

Corning, Inc. develops and manufactures specialty glass and ceramics. The company provides glass for notebook computers, flat panel desktop monitors, LCD televisions, and other information display applications; optical fiber and cable and hardware and equipment products for the telecommunications industry; ceramic substrates for gasoline and diesel engines in automotive and heavy duty vehicle markets; laboratory products for the scientific community and specialized polymer products for biotechnology applications; advanced optical materials for the semiconductor industry and the scientific community; and other technologies.