Costco Travel - Reservation Agent
Welcome to Costco Travel, the ultimate destination for all your vacation needs. We are seeking a highly motivated and detail-oriented Reservation Agent to join our dynamic team at Costco Wholesale. As a Reservation Agent, you will have the opportunity to use your exceptional customer service skills to assist our valued members in planning and booking their dream vacations. If you are passionate about travel and delivering exceptional service, then we want you on our team!
- Provide exceptional customer service to Costco members, ensuring their needs and preferences are met in a timely and professional manner.
- Assist members with planning and booking their vacation packages, including flights, accommodations, car rentals, and activities.
- Utilize knowledge of various travel destinations, promotions, and packages to make recommendations and provide accurate information to members.
- Process reservations and payments accurately and efficiently, adhering to company policies and procedures.
- Respond to member inquiries and concerns via phone, email, and chat, providing solutions and resolving issues in a timely manner.
- Maintain a high level of product and system knowledge to effectively assist members and troubleshoot any technical issues.
- Collaborate with other team members and departments to ensure a seamless and enjoyable experience for members.
- Meet and exceed individual and team performance goals and metrics, such as sales targets and customer satisfaction ratings.
- Keep up-to-date with industry trends and changes, and share relevant information with team members and management.
- Uphold Costco's values and standards, including confidentiality and ethical behavior, while representing the company to members.
- Continuously seek ways to improve processes and procedures, and provide feedback to management for potential enhancements.
- Attend training and development sessions to enhance job knowledge and skills.
- Maintain a positive and professional attitude, creating a welcoming and friendly environment for members.
- Adhere to all company policies, procedures, and safety regulations.
Strong Customer Service Skills: As A Reservation Agent, You Will Be Interacting With Customers On A Daily Basis, So It Is Important To Have Excellent Customer Service Skills. This Includes Being Friendly, Patient, And Able To Handle Difficult Situations With Professionalism.
Experience In The Travel Industry: A Strong Understanding Of The Travel Industry, Including Airline, Hotel, And Car Rental Reservations, Is Essential For This Role. Previous Experience Working In A Travel Agency Or For A Travel Company Is Highly Preferred.
Proficiency In Reservation Systems: Costco Travel Uses A Variety Of Reservation Systems To Book Flights, Hotels, And Rental Cars. It Is Important To Have Experience Using These Systems And The Ability To Quickly Learn And Navigate New Systems.
Excellent Communication Skills: As A Reservation Agent, You Will Be Communicating With Customers, As Well As Other Team Members And Suppliers. Strong Verbal And Written Communication Skills Are Necessary To Effectively Convey Information And Resolve Issues.
Attention To Detail: Accuracy Is Crucial In The Travel Industry, As Any Mistakes Can Result In Costly Errors For Customers. Attention To Detail Is Essential For Ensuring All Reservations Are Entered Correctly And All Customer Information Is Accurate.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Negotiation
customer service
Computer skills
Sales skills
Problem-Solving
Upselling
team
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Baltimore, MD, USA is $32,000 - $47,000 per year. This may vary depending on factors such as experience, qualifications, and job performance.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started