Costco Travel - Reservation Agent

At Costco Travel, we believe in providing our members with exceptional vacation experiences at unbeatable prices. As a Reservation Agent, you will play a crucial role in helping our members plan and book their dream vacations. We are looking for a customer-oriented individual with a passion for travel and a knack for attention to detail. If you are a motivated team player with excellent communication skills, we want you to join our team and help our members create unforgettable memories.

1. Assist members in booking their vacation packages, including flights, hotels, car rentals, and activities.
2. Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
3. Utilize various reservation systems and tools to accurately book and manage reservations.
4. Stay up-to-date on the latest travel trends and promotions to offer the best options to members.
5. Collaborate with team members to ensure a seamless booking process for members.
6. Maintain a high level of accuracy and attention to detail when inputting reservation information.
7. Handle and resolve member complaints or concerns with empathy and professionalism.
8. Meet and exceed sales targets and goals set by the company.
9. Maintain a positive and friendly attitude when communicating with members and colleagues.
10. Adhere to company policies and procedures at all times.
11. Continuously seek opportunities to improve processes and procedures to enhance the member experience.
12. Keep confidential member information secure and follow data protection guidelines.
13. Foster and maintain strong relationships with travel partners and suppliers.
14. Assist with administrative tasks related to reservations, such as processing payments and issuing confirmations.
15. Attend training sessions and stay updated on industry changes and updates.
16. Collaborate with other departments to ensure a seamless and enjoyable member experience.
17. Maintain a thorough understanding of Costco Travel's products, services, and policies.
18. Represent the company in a professional and positive manner at all times.
19. Work efficiently and effectively to meet member needs while maintaining a high level of productivity.
20. Contribute to a positive and collaborative work environment by supporting and assisting team members when needed.

According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Raleigh, NC, USA is $25,000 - $60,000 per year.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.