Costco Travel - Reservation Agent
Are you a travel enthusiast with a passion for customer service? Look no further! Costco Travel, a division of Costco Wholesale, is seeking a Reservation Agent to join our team. As a Reservation Agent, you will have the opportunity to work with our valued members, helping them plan their dream vacations while providing top-notch service. We are looking for individuals who are detail-oriented, organized, and have excellent communication skills. If you thrive in a fast-paced environment and are dedicated to providing exceptional customer service, we want to hear from you!
- Provide exceptional customer service to Costco Travel members by assisting them with their vacation planning needs.
- Utilize in-depth knowledge of travel destinations, packages, and deals to help members make informed decisions.
- Communicate effectively with members through various channels, including phone, email, and chat.
- Maintain a high level of organization and attention to detail when booking reservations and managing member accounts.
- Understand and adhere to company policies and procedures, as well as industry regulations, to ensure a seamless experience for members.
- Collaborate with other team members and departments to resolve any issues or concerns raised by members.
- Continuously seek opportunities to improve the member experience and offer suggestions for process improvements.
- Stay updated on industry trends, new destinations, and travel products to provide the best recommendations to members.
- Meet or exceed performance metrics, including sales targets and customer satisfaction ratings.
- Represent the Costco Travel brand in a positive and professional manner at all times.
Customer Service Orientation: A Costco Travel - Reservation Agent Should Possess Excellent Customer Service Skills, With The Ability To Handle Customer Inquiries And Resolve Any Issues In A Professional And Efficient Manner.
Strong Communication Skills: Effective Communication Is Essential For A Reservation Agent At Costco Travel, As They Will Be Interacting With Customers, Vendors, And Other Team Members On A Daily Basis. They Should Be Able To Communicate Clearly And Concisely Both Verbally And In Writing.
Travel Industry Knowledge: A Strong Understanding Of The Travel Industry, Including Airline, Hotel, And Car Rental Bookings, Is Important For A Reservation Agent At Costco Travel. They Should Be Familiar With Popular Travel Destinations, Pricing, And Travel Trends.
Attention To Detail: The Role Of A Reservation Agent Requires A High Level Of Accuracy And Attention To Detail. They Will Be Responsible For Booking And Confirming Reservations, Processing Payments, And Maintaining Accurate Records. A Keen Eye For Detail Is Crucial In This Role.
Multitasking Ability: Costco Travel - Reservation Agents Often Have To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Processing Reservations. The Ability To Multitask Efficiently And Prioritize Tasks Is Essential For Success In This Role.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Computer proficiency
Sales Support
Problem-Solving
Travel Knowledge
Reservation Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Phoenix, AZ, USA is $35,000 to $45,000 per year. This may vary depending on the individual's experience, education, and skills.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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