Costco Travel - Reservation Agent
Welcome to Costco Travel, where we pride ourselves on providing our members with exceptional vacation experiences at unbeatable prices. As a Reservation Agent at Costco Wholesale, you will play a key role in our mission to deliver top-notch customer service and help our members plan their dream vacations. We are looking for individuals who are passionate about travel, detail-oriented, and possess excellent communication skills to join our dynamic team. If you have a strong desire to make our members' travel dreams come true, we want to hear from you!
- Assist members in planning and booking their dream vacations by providing exceptional customer service.
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Utilize product and destination knowledge to make personalized recommendations and assist with trip planning.
- Process reservations and payments accurately and efficiently.
- Collaborate with team members and other departments to ensure seamless booking and customer service processes.
- Maintain up-to-date knowledge of Costco Travel products, promotions, and policies.
- Handle and resolve any customer complaints or issues in a calm and professional manner.
- Consistently meet and exceed sales goals and targets.
- Keep detailed and accurate records of customer interactions and transactions.
- Continuously strive to improve customer satisfaction and loyalty.
- Stay informed about industry trends and developments to enhance the customer experience.
- Attend training sessions and meetings to improve skills and knowledge.
- Adhere to company policies and procedures to ensure compliance and consistency in service.
- Maintain a positive and professional attitude while representing Costco Travel.
- Perform other duties as assigned by management.
Excellent Customer Service Skills: As A Reservation Agent For Costco Travel, It Is Essential To Have Exceptional Customer Service Skills To Assist Customers With Their Travel Inquiries And Bookings. This Includes Being Friendly, Patient, And Attentive To Customers' Needs.
Strong Communication Skills: The Ability To Communicate Effectively, Both Verbally And In Writing, Is Crucial For A Reservation Agent. They Must Be Able To Convey Information Clearly And Professionally To Customers, As Well As Collaborate With Other Team Members.
Knowledge Of Travel Industry: A Good Understanding Of The Travel Industry, Including Airlines, Hotels, Car Rentals, And Vacation Packages, Is Necessary For A Reservation Agent At Costco Travel. This Knowledge Allows Them To Provide Accurate Information And Recommendations To Customers.
Attention To Detail: As A Reservation Agent, It Is Essential To Pay Close Attention To Details, Such As Dates, Flight Times, And Pricing, To Ensure Accurate Bookings. One Mistake Could Result In An Unhappy Customer Or Financial Loss For The Company.
Ability To Work In A Fast-Paced Environment: Costco Travel Is A High-Volume Travel Agency, And The Reservation Agent Role Can Be Fast-Paced And Demanding. Candidates Must Be Able To Handle A High Volume Of Calls, Emails, And Inquiries While Maintaining A Professional Demeanor And Providing Excellent Customer Service.
Communication
Sales
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer skills
Problem-Solving
Adaptability
Booking
Travel Knowledge
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in San Diego, CA, USA is between $42,000 to $50,000 per year. This can vary depending on factors such as experience, qualifications, and job performance. Additional bonuses or commission may also be offered in addition to the base salary.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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