Costco Travel - Reservation Agent
Are you a customer service superstar with a passion for travel? Look no further! Costco Travel, a division of Costco Wholesale, is seeking a Reservation Agent to join our team. As a Reservation Agent, you will have the opportunity to help Costco members plan their dream vacations while providing exceptional customer service. If you have a background in travel and a knack for building relationships, we want to hear from you! Join our dynamic and fast-paced team and help make our members' travel dreams a reality.
- Provide exceptional customer service to Costco members by assisting them in planning their dream vacations.
- Build and maintain relationships with Costco members to ensure their satisfaction and repeat business.
- Utilize knowledge of travel industry trends and destinations to recommend and book travel packages that meet the needs and preferences of Costco members.
- Communicate effectively with members via phone, email, and other communication channels to answer questions, provide information, and resolve any issues or concerns.
- Process reservations and payments accurately and efficiently, adhering to company policies and procedures.
- Stay up-to-date on Costco Travel products and promotions in order to effectively promote and cross-sell additional services to members.
- Collaborate with other team members, including sales and customer service representatives, to provide a seamless and positive experience for members.
- Maintain a high level of professionalism and uphold the company's standards of excellence in all interactions with members and colleagues.
- Continuously strive to meet and exceed performance metrics and goals set by the company.
- Contribute to the overall success of the team and the company by actively participating in training, meetings, and other company initiatives.
Strong Customer Service Skills: As A Reservation Agent For Costco Travel, It Is Essential To Have Excellent Customer Service Skills, Including The Ability To Handle Customer Inquiries And Concerns With Patience And Professionalism.
Knowledge Of Travel Industry: A Reservation Agent At Costco Travel Should Have A Thorough Understanding Of The Travel Industry, Including Popular Destinations, Airlines, Hotels, And Rental Car Companies. This Knowledge Will Help Them Provide Accurate And Helpful Information To Customers.
Communication Skills: Effective Communication Is Crucial For A Reservation Agent. They Should Be Able To Communicate Clearly And Effectively With Customers, As Well As Other Team Members And Travel Partners.
Attention To Detail: A Reservation Agent Should Have A High Level Of Attention To Detail To Ensure Accuracy In Booking Travel Arrangements And Processing Payments. They Should Also Be Able To Identify And Resolve Any Issues That May Arise During The Booking Process.
Computer Proficiency: Proficiency In Computer Skills Is A Must For A Reservation Agent. They Should Be Able To Navigate Computer Systems And Booking Platforms Efficiently To Process Reservations And Payments. Familiarity With Reservation Software And Databases Is Also Beneficial.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Negotiation
customer service
Computer proficiency
Teamwork
Problem-Solving
Booking Management
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Charlotte, NC, USA is $19-$28 per hour. This salary range may vary depending on factors such as experience, education, and performance.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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