Costco Travel - Reservation Agent
Welcome to the exciting world of Costco Travel! We are currently seeking a dynamic and motivated Reservation Agent to join our team at Costco Wholesale. As a Reservation Agent, you will play a key role in providing exceptional customer service to our valued members while assisting them in planning their dream vacations. We are looking for individuals who are passionate about travel and possess excellent communication skills to join our team. If you have a knack for finding the best deals and enjoy helping others create unforgettable experiences, then this is the perfect opportunity for you!
- Greet and welcome customers in a professional and friendly manner.
- Assist customers with booking travel reservations, including flights, hotels, rental cars, and activities, using the company's reservation system.
- Provide exceptional customer service by listening to and addressing customer needs and concerns.
- Stay up-to-date on all current promotions, packages, and deals to effectively guide customers in making their travel decisions.
- Communicate clearly and effectively with customers to gather all necessary information and ensure accuracy in bookings.
- Utilize strong sales skills to upsell and cross-sell additional services and packages to customers.
- Meet or exceed sales targets and goals set by the company.
- Handle customer inquiries and complaints promptly and professionally, finding resolutions to ensure customer satisfaction.
- Collaborate with other team members to ensure a smooth and efficient booking process for customers.
- Maintain a thorough understanding of company policies and procedures to accurately and efficiently assist customers.
- Continuously expand knowledge of the travel industry, destinations, and products offered by Costco Travel.
- Maintain proper documentation and records of customer interactions and bookings.
- Adhere to all company standards, policies, and procedures.
- Participate in training and coaching sessions to improve skills and knowledge.
- Contribute to a positive and collaborative team environment.
Excellent Customer Service Skills: As A Reservation Agent, You Will Be The First Point Of Contact For Customers And Must Possess Exceptional Communication And Problem-Solving Abilities.
Strong Computer Skills: You Will Be Using Various Computer Systems To Book Reservations And Provide Information To Customers. Proficiency In Microsoft Office And Knowledge Of Reservation Software Is Essential.
Attention To Detail: As A Reservation Agent, You Will Be Responsible For Accurately Inputting Customer Information And Travel Details. Having A Keen Eye For Detail Is Crucial To Ensure A Smooth Booking Process.
Knowledge Of Travel Industry: Costco Travel Offers A Wide Range Of Travel Products And Services. A Good Understanding Of The Travel Industry, Including Airlines, Hotels, And Car Rentals, Is Necessary To Provide Customers With Accurate And Relevant Information.
Ability To Work In A Fast-Paced Environment: Costco Travel Is A High-Volume Call Center, And As A Reservation Agent, You Must Be Able To Multitask And Handle A Large Number Of Calls And Reservations Efficiently, While Maintaining A Positive And Professional Attitude.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Atlanta, GA, USA is $36,000 to $50,000 per year. This may vary depending on the individual's experience, qualifications, and the specific job responsibilities.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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