Costco Wholesale

Ecommerce Order Processing Support Clerk

Costco Wholesale
Phoenix, AZ, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Costco Wholesale, where we believe in providing our members with the best shopping experience possible. As an Ecommerce Order Processing Support Clerk, you will play a crucial role in ensuring that our members receive their online orders accurately and efficiently. We are looking for a dedicated and detail-oriented individual who can thrive in a fast-paced environment and provide exceptional support to our Ecommerce team. If you are passionate about customer service and have a strong understanding of order processing, we encourage you to apply for this exciting opportunity at Costco Wholesale.

  1. Process and fulfill online orders in a timely and accurate manner.
  2. Monitor and manage inventory levels to ensure product availability for online orders.
  3. Communicate with customers regarding order status, tracking information, and any issues or delays.
  4. Collaborate with other departments, such as logistics and customer service, to resolve any order-related issues.
  5. Maintain a high level of accuracy and attention to detail when processing orders, ensuring correct products, quantities, and shipping addresses.
  6. Troubleshoot any technical issues or errors related to online orders.
  7. Continuously identify areas for improvement in the order processing and fulfillment process, and suggest solutions to streamline operations.
  8. Uphold Costco's customer service standards by providing friendly and efficient support to members.
  9. Keep track of and report on key performance indicators, such as order processing time and accuracy rates.
  10. Stay up-to-date on company policies, procedures, and products in order to provide accurate information to customers.
  11. Assist in training new team members on order processing procedures and systems.
  12. Maintain a clean and organized work area to ensure efficient order processing.
  13. Adhere to company safety protocols and guidelines at all times.
  14. Stay updated on industry trends and advancements in order processing technology.
  15. Collaborate with the Ecommerce team to optimize processes and improve the overall online shopping experience for members.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications

  • High School Diploma Or Equivalent: A Minimum Of A High School Diploma Or Equivalent Is Typically Required For This Position. Additional Education Or Coursework In Business Or Logistics May Be Preferred.

  • Prior Experience In Order Processing: Previous Experience In Order Processing, Preferably In An Ecommerce Setting, Is Highly Desired. This Includes Knowledge Of Online Order Management Systems And Shipping Procedures.

  • Excellent Communication Skills: The Ability To Effectively Communicate With Customers, Vendors, And Internal Teams Is Essential For This Role. Strong Written And Verbal Communication Skills Are Necessary To Provide Exceptional Customer Service.

  • Attention To Detail: The Ability To Pay Close Attention To Detail Is Crucial In Order Processing To Ensure Accuracy And Efficiency. This Includes Verifying Customer Information, Order Details, And Shipping Addresses.

  • Strong Computer Skills: Proficiency In Computer Skills, Specifically With Ms Office And Ecommerce Platforms, Is Required For This Position. The Ability To Learn And Adapt To New Software Programs Is Also Important.

Required Skills

  • Data Entry

  • Inventory Management

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Organizational Skills

  • customer service

  • Order Processing

  • Teamwork

  • Problem-Solving

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Ecommerce Order Processing Support Clerk in Phoenix, AZ, USA is between $26,000 and $40,000 per year. However, this can vary depending on experience, skills, and the specific company and industry the individual is working in.

Additional Information
Costco Wholesale is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 17th, 2024
Apply BeforeMay 22nd, 2025
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About Costco Wholesale

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.

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