Membership Assistant
Welcome to Costco Wholesale, the leading membership-based retailer in the world. We are currently seeking a highly organized, customer-focused individual to join our team as a Membership Assistant. As a Membership Assistant, you will play a crucial role in providing exceptional customer service and managing membership accounts. We are looking for someone who is detail-oriented, friendly, and able to thrive in a fast-paced environment. If you have a passion for helping others and a desire to be a part of a successful team, then we want to hear from you!
- Greet and welcome customers to Costco Wholesale in a friendly and professional manner.
- Assist customers with membership inquiries, sign-ups, and renewals.
- Maintain accurate and up-to-date membership records and accounts.
- Process membership payments and keep track of membership fees and dues.
- Provide exceptional customer service by addressing any concerns or issues that members may have.
- Work closely with team members to ensure smooth and efficient operations.
- Keep track of inventory and order necessary supplies for the membership department.
- Communicate with customers via phone, email, and in-person to address any membership-related questions or concerns.
- Provide support to the membership manager and assist with administrative tasks as needed.
- Maintain a clean and organized work area to enhance the customer experience.
- Utilize excellent time-management skills to ensure all tasks are completed in a timely manner.
- Continuously update knowledge of membership benefits, policies, and procedures to provide accurate information to customers.
- Collaborate with other departments to promote membership and increase customer retention.
- Attend training sessions and meetings to enhance job knowledge and skills.
- Uphold Costco's high standards of customer service and professionalism at all times.
Excellent Communication Skills: As A Membership Assistant At Costco Wholesale, You Will Be Interacting With Members On A Daily Basis, So Strong Communication Skills Are Essential. This Includes Being Able To Effectively Communicate Information About Membership Benefits, Policies, And Promotions.
Customer Service Experience: Costco Wholesale Prides Itself On Providing Exceptional Customer Service To Its Members. Therefore, Experience In A Customer Service Role Is Highly Desirable For A Membership Assistant. This Includes The Ability To Handle Member Inquiries And Complaints In A Professional And Efficient Manner.
Attention To Detail: As A Membership Assistant, You Will Be Responsible For Accurately Processing Member Applications And Maintaining Membership Records. Therefore, Strong Attention To Detail Is Crucial To Ensure Accuracy And Avoid Errors.
Multitasking Abilities: Working At Costco Wholesale Can Be Fast-Paced And Busy. As A Membership Assistant, You Will Need To Be Able To Handle Multiple Tasks At Once, Such As Answering Phones, Assisting Members, And Processing Membership Applications.
Familiarity With Costco Wholesale: While Not Always Required, Having Previous Experience As A Costco Wholesale Member Or Employee Can Be Beneficial For A Membership Assistant. This Familiarity With The Company's Values, Products, And Services Can Help You Better Understand And Serve Members In Your Role.
Data Entry
Inventory Management
Communication
Time Management
Product knowledge
Organizational Skills
customer service
Cash Handling
Sales Support
Teamwork
Problem-Solving
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Membership Assistant in Raleigh, NC, USA is $40,000 - $50,000 per year. This may vary depending on the specific job responsibilities, experience, and qualifications of the individual.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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