Membership Clerk

Welcome to the world of Costco Wholesale, where we strive to provide our members with top-quality products at unbeatable prices. As a Membership Clerk, you will play a crucial role in ensuring our members receive the best possible shopping experience. We are looking for a detail-oriented, customer-focused individual to join our team and help us maintain our growing membership base. If you have a passion for customer service and thrive in a fast-paced environment, we want you on our team!

1. Greeting and Assisting Members: As a Membership Clerk, your primary responsibility will be to welcome and assist members as they enter the store. This includes providing a warm and friendly greeting, answering questions, and directing members to the appropriate areas of the store.
2. Processing New Memberships: You will be responsible for processing new membership sign-ups, ensuring all necessary information is accurately entered into the system. This includes verifying identification and processing payments.
3. Maintaining Membership Database: It will be your responsibility to maintain and update the membership database, ensuring all member information is accurate and up-to-date. This includes tracking membership expiration dates and sending out renewal reminders.
4. Resolving Membership Issues: As the first point of contact for members, you will be responsible for resolving any issues or concerns related to their membership. This may include handling complaints, addressing billing discrepancies, and troubleshooting technical issues.
5. Upselling Memberships: While assisting members, you will also be responsible for promoting and upselling additional membership benefits, such as the Costco credit card, to enhance their shopping experience.
6. Providing Excellent Customer Service: As a Membership Clerk, you will be expected to provide exceptional customer service at all times. This includes being knowledgeable about the store's policies and procedures, as well as the products and services offered.
7. Collaborating with Team Members: You will work closely with other team members, such as cashiers and customer service representatives, to ensure a seamless and efficient membership experience for our members.
8. Maintaining a Clean and Organized Work Area: It is your responsibility to maintain a clean and organized membership area, including the membership desk and surrounding areas. This includes restocking membership materials, such as brochures and application forms.
9. Adhering to Company Policies: As a representative of Costco Wholesale, you will be expected to adhere to all company policies and procedures, including those related to customer service, privacy, and safety.
10. Contributing to a Positive Team

According to JobzMall, the average salary range for a Membership Clerk in Philadelphia, PA, USA is $36,000 - $47,000 per year. This may vary depending on the specific company, experience level, and other factors.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.