Pharmacy Tech Phone Agent

Are you looking for a rewarding career in the healthcare industry? Look no further! Costco Wholesale is seeking a highly skilled and motivated Pharmacy Tech Phone Agent to join our team. As a member of our pharmacy team, you will play a crucial role in providing exceptional customer service and ensuring the accuracy and efficiency of prescription orders. We are seeking individuals who are passionate about helping others and have a strong attention to detail. If this sounds like you, read on for more details about this exciting opportunity!

1. Answer incoming calls from customers and provide exceptional customer service by addressing their inquiries and concerns in a timely and professional manner.
2. Verify and process prescription orders accurately and efficiently according to established protocols and procedures.
3. Work closely with the pharmacy team to ensure all orders are filled and delivered within designated timeframes.
4. Maintain a high level of accuracy in data entry and record-keeping to ensure patient information is up-to-date and correct.
5. Collaborate with pharmacists and other healthcare professionals to resolve any issues or discrepancies in prescription orders.
6. Adhere to all relevant laws, regulations, and company policies regarding the handling and distribution of prescription medications.
7. Assist in maintaining pharmacy inventory by ordering medications and supplies as needed.
8. Keep up-to-date on all new and existing medications, as well as changes in pharmacy procedures and protocols.
9. Participate in ongoing training and development programs to enhance knowledge and skills.
10. Maintain strict confidentiality of patient information and adhere to HIPAA regulations.
11. Uphold the highest standards of professionalism and ethical behavior when interacting with customers and colleagues.
12. Proactively identify and communicate any potential risks or issues that may impact the accuracy or efficiency of prescription orders.
13. Continuously strive to improve processes and procedures to enhance the overall customer experience.
14. Maintain a clean and organized work area to ensure a safe and efficient work environment.
15. Perform other duties as assigned by the Pharmacy Manager.

According to JobzMall, the average salary range for a Pharmacy Tech Phone Agent in Durham, NC, USA is between $29,000 and $35,000 per year. This may vary depending on factors such as experience, education, and the specific employer.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.