Pharmacy Tech Phone Agent

At Costco Wholesale, we strive to provide exceptional customer service and top-quality products to our members. As a Pharmacy Tech Phone Agent, you will play a crucial role in helping us achieve this goal by providing efficient and friendly support to our pharmacy customers. We are seeking individuals who are knowledgeable in pharmacy operations and have strong communication skills to join our team. If you are passionate about healthcare and enjoy helping others, we would love to have you on our team at Costco Wholesale.

1. Provide excellent customer service to pharmacy customers over the phone.
2. Assist customers with inquiries, requests, and concerns related to their pharmacy orders, prescriptions, and general pharmacy operations.
3. Utilize strong communication skills to effectively and accurately communicate information to customers.
4. Maintain a thorough understanding of Costco's pharmacy policies, procedures, and services to ensure accurate and efficient support.
5. Collaborate with pharmacy team members to resolve complex customer issues and escalate issues as needed.
6. Accurately enter and process customer orders and prescriptions into the pharmacy system.
7. Ensure timely and accurate delivery of prescriptions to customers.
8. Maintain confidentiality of customer information and adhere to HIPAA regulations.
9. Continuously update and expand knowledge of pharmacy operations, products, and services through training and education.
10. Comply with all safety and security protocols to maintain a safe and clean working environment.
11. Provide support to the pharmacy team as needed to ensure efficient operation of the pharmacy.
12. Demonstrate a positive and professional attitude towards customers and colleagues.
13. Contribute to a positive and welcoming atmosphere for customers and colleagues.
14. Uphold Costco's mission and values at all times.
15. Adhere to all company policies and procedures, including attendance, punctuality, and dress code.

According to JobzMall, the average salary range for a Pharmacy Tech Phone Agent in Denver, CO, USA is between $31,300 and $38,800 per year. However, this can vary depending on factors such as the specific job responsibilities, experience level, and the employer. Some pharmacy tech phone agents may also receive additional benefits such as health insurance and retirement plans.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.