Pharmacy Tech Phone Agent

At Costco Wholesale, we pride ourselves on providing exceptional service and value to our members. As a Pharmacy Tech Phone Agent, you will play a crucial role in our goal of helping our members maintain their health and well-being. We are seeking a highly motivated and customer-oriented individual to join our team. As a Pharmacy Tech Phone Agent, you will have the opportunity to use your knowledge and skills to assist members with their prescription needs over the phone. If you are passionate about helping others and have a background in pharmacy, we encourage you to apply for this rewarding position.

1. Provide exceptional customer service to members over the phone.
2. Utilize your knowledge and skills in pharmacy to assist members with their prescription needs.
3. Answer incoming calls and respond to member inquiries in a professional and timely manner.
4. Accurately and efficiently process prescription orders and refills.
5. Maintain a thorough understanding of Costco's pharmacy policies and procedures.
6. Educate members on medication usage, side effects, and potential drug interactions.
7. Collaborate with pharmacists and other team members to ensure accurate and timely delivery of medications to members.
8. Maintain confidentiality and adhere to all HIPAA regulations.
9. Troubleshoot and resolve member complaints or issues related to prescriptions.
10. Keep detailed and accurate records of all interactions with members.
11. Continuously update knowledge of pharmacy industry and products to provide up-to-date information to members.
12. Assist with administrative tasks, such as data entry and inventory management, as needed.
13. Foster positive relationships with members and promote Costco's commitment to exceptional service and value.
14. Proactively identify opportunities for process improvements and suggest solutions to enhance member satisfaction.
15. Adhere to Costco's code of ethics and values in all interactions with members and team members.

According to JobzMall, the average salary range for a Pharmacy Tech Phone Agent in Riverside, CA, USA is $26,000 to $42,000 per year. This can vary based on factors such as experience, education, and employer.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.