
Business Process Design & Improvement Analyst
Welcome to Cox Business! We are a leading provider of technology solutions for businesses of all sizes. Our mission is to help businesses thrive by providing reliable and innovative services. We are currently seeking a highly motivated and detail-oriented Business Process Design & Improvement Analyst to join our team. In this role, you will be responsible for analyzing, designing, and improving business processes to increase efficiency and effectiveness across all departments. To be successful in this role, you must have a strong understanding of business processes and a passion for identifying areas of improvement. The ideal candidate will have a degree in business, engineering, or a related field and at least 3 years of experience in process analysis and design. If you are looking for a dynamic and challenging role where you can make a real impact on the success of a growing company, then we want to hear from you. Join us at Cox Business and help us drive continuous improvement and innovation for our clients.
- Analyze and evaluate current business processes across all departments.
- Identify areas for improvement and develop solutions to increase efficiency and effectiveness.
- Design new processes and workflows to streamline operations and improve overall productivity.
- Collaborate with cross-functional teams to implement process improvements.
- Conduct research and gather data to support process design and improvement decisions.
- Monitor and measure the effectiveness of implemented processes and make adjustments as needed.
- Communicate and present findings, recommendations, and progress to stakeholders and leadership.
- Develop and maintain process documentation and standard operating procedures.
- Stay updated on industry trends and best practices in business process design and improvement.
- Collaborate with other analysts and team members to identify and implement innovative solutions.
- Train and support departmental teams on new processes and changes.
- Conduct regular audits to ensure compliance with established processes and procedures.
- Continuously identify and address process inefficiencies and roadblocks.
- Utilize data and metrics to track and report on process improvements and their impact on the business.
- Uphold the mission and values of Cox Business and promote a culture of continuous improvement and innovation.
Bachelor's Degree In Business Administration, Industrial Engineering, Or A Related Field.
Minimum Of 3 Years Of Experience In Business Process Design And Improvement, Preferably In A Telecommunications Or Technology Industry.
Strong Analytical And Problem-Solving Skills With The Ability To Identify Process Inefficiencies And Develop Solutions.
Proficiency In Process Mapping And Modeling Tools, Such As Visio Or Lucidchart.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams And Present Recommendations To Senior Leadership.
Change Management
Project Management
Data Analysis
Agile Methodology
Root Cause Analysis
Continuous Improvement
Process optimization
Lean Six Sigma
Process automation
Process mapping
Stakeholder management
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Business Process Design & Improvement Analyst in Atlanta, GA, USA is between $70,000 to $90,000 per year. However, this can vary depending on factors such as the company, industry, experience, and education of the individual. Some companies may offer higher salaries for individuals with advanced degrees or extensive experience in the field. Additionally, the cost of living in Atlanta may also impact the salary range for this position.
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Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.

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