Business Services Specialist

Are you a highly organized and detail-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment and possess excellent communication skills? If so, we have an exciting opportunity for you to join our team as a Business Services Specialist at Cox Business. As a key member of our team, you will utilize your strong problem-solving abilities and business acumen to provide top-notch support to our business customers. We are looking for someone who is motivated, driven, and eager to learn and grow with our company. If this sounds like you, read on to learn more about the qualifications and responsibilities required for this position.

1. Provide exceptional customer service to our business customers by addressing their inquiries, concerns, and needs in a timely and professional manner.
2. Utilize strong problem-solving skills to troubleshoot and resolve any technical or service-related issues that may arise.
3. Serve as a liaison between our customers and internal departments to ensure effective communication and resolution of customer issues.
4. Maintain accurate and detailed records of customer interactions and transactions.
5. Monitor and analyze customer usage and needs to identify opportunities for upselling or cross-selling our products and services.
6. Collaborate with sales and marketing teams to develop and execute strategies for retaining and growing our customer base.
7. Stay up-to-date on industry trends, competition, and market changes to make proactive recommendations for improving our products and services.
8. Assist with the onboarding and training of new customers, providing them with a thorough understanding of our products and services.
9. Participate in team meetings and training sessions to continually improve knowledge and skills.
10. Adhere to company policies and procedures, as well as all compliance and regulatory guidelines.
11. Maintain confidentiality and handle sensitive information with utmost professionalism.
12. Continuously seek opportunities to improve processes and streamline operations for greater efficiency.
13. Collaborate with other departments and team members to ensure a seamless and positive customer experience.
14. Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction.
15. Act as a brand ambassador for Cox Business, representing the company in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Business Services Specialist in San Diego, CA, USA is $45,000-$60,000 per year. This can vary depending on factors such as experience, education, and specific job duties.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.