Call Center Supervisor

Are you an experienced Call Center Supervisor looking for an exciting new opportunity that will allow you to put your leadership and customer service skills to the test? Cox Business is seeking a highly motivated and professional individual to join our team as a Call Center Supervisor. In this role, you will be responsible for overseeing all day-to-day operations in the call center and ensuring that the team is meeting all customer service and customer experience goals. To be successful in this position, you must have excellent communication skills, a commitment to customer service excellence, and the ability to manage a team of customer service representatives. We are looking for someone who is able to multitask and is comfortable with a fast-paced environment.The ideal candidate for this position will have at least three years of experience in a call center management role, with a Bachelor’s degree in Business Administration or a related field preferred. The successful candidate will have a working knowledge of customer service software, systems, and metrics, as well as the ability to assess customer service performance and develop action plans to ensure quality service. If you are looking for an opportunity to utilize your leadership skills and take your customer service experience to the next level, we invite you to apply for this position!

Responsibilities:

1. Oversee all day-to-day operations in the call center and ensure that customer service and customer experience goals are met.
2. Develop and manage a team of customer service representatives.
3. Maintain and improve customer service standards.
4. Monitor customer service performance and develop action plans to ensure quality service.
5. Utilize customer service software, systems, and metrics to improve customer experience.
6. Train and mentor customer service representatives.
7. Establish and maintain positive relationships with customers.
8. Handle customer inquiries and complaints in a professional manner.
9. Resolve customer issues in a timely and efficient manner.
10. Analyze call center data and trends and recommend improvements.

According to JobzMall, the average salary range for a Call Center Supervisor in Oklahoma City, OK, USA is between $38,000 and $50,000 per year. This range can vary depending on the size of the call center, the number of employees, the type of services provided, the experience of the call center supervisor, and the company.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.