Cox Business

Customer Technical Support Manager

Cox Business
Lake Forest Dr, Lake Forest, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Cox Business Customer Support Manager is responsible for managing repeat chronic customer issues in the Bronze, Silver, and Gold customer segments in their assigned market/region. Drive the correct behaviors of assigned market teams to align with customer engagement, escalations, ticket handling, documentation, and account integrity. Collaborate with the appropriate internal teams and possibly the customers’ vendor in developing and implementing action plan.

Where is this job?
This job is located at Lake Forest Dr, Lake Forest, CA, USA
Job Qualifications

  • 5-7 years of experience in customer facing technical support role

  • Exceptional troubleshooting analysis skills with CB Products

  • Knowledge of TCP/IP and LAN/WAN topologies and configurations

  • Knowledge of telecommunications services

Required Skills

  • Customer Relationship Management

  • Troubleshooting

  • A+

  • Net+

  • CCNA

  • Trouble management software

Soft Skills

  • Communication

  • Multitasking

  • Results Oriented

  • Selfdirected

  • Supervisory skills

Compensation

According to JobzMall, the average salary range for a Customer Technical Support Manager in Lake Forest Dr, Lake Forest, CA, USA is $90,000 to $110,000 per year. The salary range can vary depending on the company, experience, and qualifications of the employee.

Additional Information
Cox Business is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 4th, 2020
Apply BeforeMay 22nd, 2025
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About Cox Business

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.

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