Network Operations Center (NOC) Analyst

We are looking for a talented and motivated individual to join our team as a Network Operations Center (NOC) Analyst at Cox Business. As a NOC Analyst, you will be responsible for monitoring and maintaining the network infrastructure of our business customers.In this role, you should have a strong background in networking and a passion for troubleshooting technical issues. You should also have excellent customer service skills, as you will be interacting directly with our customers. The ideal candidate is highly organized, detail-oriented, and has a strong technical aptitude.If you have the qualifications listed below, and you are looking to join an innovative and fast-paced environment, we want to hear from you!

Responsibilities:

1. Monitor and maintain the network infrastructure of Cox Business customers.
2. Troubleshoot technical issues and provide customers with effective solutions.
3. Respond to customer inquiries in a timely and professional manner.
4. Develop and document technical processes and procedures.
5. Stay up-to-date with industry trends and best practices.
6. Escalate complex technical issues to the appropriate team.
7. Track and report on network performance metrics.
8. Work closely with other NOC analysts to ensure optimal customer service.
9. Provide 24/7 on-call support for customer incidents and outages.
10. Work with vendors and partners to resolve customer issues.

According to JobzMall, the average salary range for a Network Operations Center (NOC) Analyst in Atlanta, GA, USA is between $40,000 and $80,000 per year. This range can vary depending on factors such as experience, skill level, and the company hiring.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.