Network Operations Center (NOC) Analyst

At Cox Business, we are seeking an experienced Network Operations Center (NOC) Analyst to join our team and help drive our high availability and performance of our IT infrastructure. Our ideal candidate is a highly organized problem-solver with strong technical knowledge and excellent customer service skills. The successful candidate will be responsible for monitoring and maintaining the network systems of our customers, as well as delivering quick and efficient resolution of any technical issues that arise. They must also be able to provide comprehensive support and troubleshooting for incoming customer tickets. To be considered for this role, candidates must possess a Bachelor’s degree in Computer Science or a related field and at least three years of experience in a similar role. They must also be comfortable with IT-related technologies and have the ability to work under pressure. Strong communication and interpersonal skills are essential, as is the ability to work both independently and collaboratively.We are looking for an enthusiastic and reliable individual who wants to become a part of our team and help us continue to provide top-level service to our customers. If you have the necessary experience and qualifications, we encourage you to apply.

Responsibilities:

1. Monitor and maintain the network systems of our customers.
2. Provide quick and efficient resolution of any technical issues that arise.
3. Provide comprehensive support and troubleshooting for incoming customer tickets.
4. Utilize IT-related technologies to diagnose and solve customer issues.
5. Work under pressure to ensure high availability and performance of the IT infrastructure.
6. Develop and maintain positive customer relationships.
7. Stay up to date on emerging technologies and industry trends.
8. Work both independently and collaboratively with team members.
9. Maintain organized records of customer support and service history.
10. Comply with all company policies and procedures.

According to JobzMall, the average salary range for a Network Operations Center (NOC) Analyst in Omaha, NE, USA is between $58,000 and $76,000 per year. The range may vary depending on experience, qualifications, and other factors.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.