Sr Customer Care Specialist

At Cox Business, we pride ourselves on providing exceptional customer service and support to our valued clients. We are currently seeking a highly skilled and experienced Senior Customer Care Specialist to join our team. As a Senior Customer Care Specialist, you will be responsible for providing top-notch support and assistance to our customers, ensuring their satisfaction and loyalty. If you have a passion for helping others and a strong background in customer service, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to our clients by responding promptly and effectively to their inquiries and concerns.
2. Serve as the main point of contact for our customers, building strong relationships and ensuring their satisfaction with our services.
3. Utilize your extensive knowledge and expertise in customer service to resolve escalated issues and provide solutions to complex problems.
4. Maintain a high level of professionalism and patience while interacting with customers, ensuring a positive and friendly experience.
5. Collaborate with other team members to continuously improve our customer service processes and procedures.
6. Keep accurate records of customer interactions and transactions, including detailed notes and information regarding any issues or concerns.
7. Stay up-to-date on our products and services to effectively assist customers and provide accurate information.
8. Provide guidance and support to junior customer care specialists, helping them to develop their skills and improve their performance.
9. Act as a liaison between customers and other departments within the company to ensure timely and satisfactory resolution of issues.
10. Continuously monitor customer satisfaction levels and identify areas for improvement, making recommendations to enhance the overall customer experience.

According to JobzMall, the average salary range for a Sr Customer Care Specialist in Phoenix, AZ, USA is between $40,000 to $60,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or commission. It is best to research the specific company and industry to get a more accurate salary range.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.