Supervisor, Client Service Quality
At Cox Business, we are committed to providing top-notch customer service to our clients. We are currently seeking a skilled and dedicated Supervisor of Client Service Quality to join our team. In this role, you will oversee our customer service team and ensure that our clients receive the highest level of quality and satisfaction. If you are a motivated leader with a passion for providing exceptional service, we want to hear from you! The ideal candidate will possess strong communication and problem-solving skills, as well as proven experience in customer service and team management. Join us at Cox Business and make a positive impact on our clients' experience.
- Oversee and manage the day-to-day operations of the customer service team.
- Develop and implement strategies to improve the overall quality of service provided to clients.
- Train and mentor customer service representatives to ensure they have the necessary skills and knowledge to effectively assist clients.
- Monitor and evaluate team performance, providing feedback and coaching as needed to maintain high levels of service.
- Analyze customer service metrics and implement improvements as needed to meet or exceed performance goals.
- Serve as a point of escalation for complex customer issues, working closely with team members to resolve them in a timely and satisfactory manner.
- Collaborate with other departments to identify and address areas for improvement in the customer service process.
- Develop and maintain strong relationships with clients, ensuring their needs are met and their concerns are addressed.
- Stay up-to-date on industry trends and best practices in customer service to continuously improve the client experience.
- Represent Cox Business in a professional and positive manner in all interactions with clients and team members.
Strong Communication Skills: A Successful Supervisor, Client Service Quality At Cox Business Should Possess Excellent Communication Skills In Order To Effectively Communicate With Both Clients And Team Members. This Includes The Ability To Listen Actively, Clearly Convey Information, And Provide Constructive Feedback.
Customer Service Experience: The Ideal Candidate Should Have A Proven Track Record In Delivering Exceptional Customer Service. This Includes The Ability To Handle Challenging Situations, Resolve Customer Complaints, And Maintain A Positive And Professional Demeanor At All Times.
Leadership Skills: As A Supervisor, It Is Important To Have Strong Leadership Skills To Effectively Manage A Team. This Includes The Ability To Delegate Tasks, Provide Guidance And Support, And Motivate Team Members To Achieve Their Goals.
Problem-Solving Abilities: A Supervisor, Client Service Quality Should Be Able To Think Critically And Make Sound Decisions In A Fast-Paced And Constantly Changing Environment. They Should Be Able To Identify And Address Issues As They Arise, And Implement Effective Solutions To Ensure Customer Satisfaction.
Knowledge Of Cox Business Products And Services: In Order To Effectively Support And Guide Team Members, The Ideal Candidate Should Have A Strong Understanding Of Cox Business Products And Services. This Includes Knowledge Of The Company's Offerings, Pricing, And Processes To Ensure Accurate And Efficient Service Delivery To Clients.
Communication
Time Management
Team Management
Multitasking
Attention to detail
Leadership
Conflict Resolution
customer service
Analytical Thinking
Problem-Solving
Adaptability
Performance
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Supervisor, Client Service Quality in Phoenix, AZ, USA is $43,000 to $70,000 per year. This may vary depending on factors such as the specific company, experience level, and additional skills or qualifications.
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Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.
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