Technical Support Specialist

Cox Business is looking for an experienced, passionate, and motivated Technical Support Specialist to help our customers make the most of our cutting-edge products and services. Our ideal candidate should be a highly organized problem solver with excellent communication and customer service skills. The Technical Support Specialist will be responsible for providing technical support to both internal and external customers and should be comfortable working in a fast-paced environment.To be successful in this role, you will need at least three years of technical support experience, an in-depth understanding of multiple operating systems, and a solid background in networking. Additionally, you must have the ability to learn quickly and be comfortable troubleshooting complex technical issues. Our company values dedication, creativity, and a customer-focused attitude, so we are looking for a Technical Support Specialist who embodies those qualities. Do you have what it takes? If so, apply today!

Responsibilities:

1. Provide technical support to both internal and external customers in a fast-paced environment.
2. Troubleshoot complex technical issues and learn quickly.
3. Possess an in-depth understanding of multiple operating systems and a solid background in networking.
4. Maintain a customer-focused attitude and provide excellent customer service.
5. Be highly organized and demonstrate problem-solving skills.
6. Communicate effectively with customers to understand and resolve their issues.
7. Remain up-to-date on the latest technologies and products.
8. Assist in training and developing other Technical Support Specialists.
9. Document and track customer inquiries and resolutions.
10. Assist with product and service demonstrations.

According to JobzMall, the average salary range for a Technical Support Specialist in Atlanta, GA, USA is $50,000 to $70,000 per year. This range is based on the average salary for Technical Support Specialists reported by employers in the Atlanta area.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.