Technical Support Specialist

At Cox Business, we are looking for a Technical Support Specialist who will be a valuable part of our team and provide top-tier customer service and technical support. The ideal candidate for this role should have a passion for technology and a desire to help our customers get the most out of our products. The Technical Support Specialist will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing timely, accurate, and professional customer service. The successful candidate should possess excellent communication and problem-solving skills, a high degree of technical aptitude, and an ability to work independently. We require a minimum of one-year experience in a technical support role and a Bachelor’s degree in computer science, information technology, or a related field. Experience with customer service software is also preferred.

Responsibilities:

1. Provide top-tier customer service and technical support to customers.
2. Troubleshoot customer inquiries and resolve technical issues.
3. Maintain a high degree of technical aptitude.
4. Utilize customer service software to help customers.
5. Possess excellent communication and problem-solving skills.
6. Work independently to resolve customer issues in a timely manner.
7. Demonstrate knowledge and understanding of related computer science, information technology, and related fields.
8. Maintain up-to-date knowledge of products and services.

According to JobzMall, the average salary range for a Technical Support Specialist in Las Vegas, NV, USA is $41,200 - $50,800. This range is based on salaries submitted by users to the JobzMall website.

Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations.