Service Desk Analyst

Analyzes and resolves incidents/requests regarding use of application software or hardware. Logs and tracks incidents/requests from identification through resolution in incident management software. Communicates with other service resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete. Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Documents resolutions and internal procedures & updates self-help and staff knowledge bases. Creates a positive customer support experience and builds strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude.

According to JobzMall, the average salary range for a Service Desk Analyst in The Green Exchange, 2545 W Diversey Ave, Chicago, IL 60647, USA is between $43,211 and $65,342 per year. This range is based on the salaries reported by employers on the JobzMall website. Salaries can vary depending on the skills, experience, and education of the analyst.

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