Are you passionate about promoting health and well-being for all individuals? Are you a driven and empathetic individual with excellent communication skills? If so, come join our team at CVS Health as a Health Advocate- Call Coordinator. In this role, you will play a vital role in assisting and guiding customers to make informed healthcare decisions. Our ideal candidate is someone who is dedicated to making a positive impact in the community and has experience in customer service and healthcare. Join us in our mission to make healthcare more accessible and affordable for all.
- Serve as a liaison between customers and healthcare providers, providing guidance and support in making informed healthcare decisions.
- Utilize strong communication skills to effectively assist customers, including active listening and empathetic communication.
- Utilize knowledge of healthcare industry and services to provide accurate and reliable information to customers.
- Provide exceptional customer service, ensuring that all inquiries and concerns are addressed promptly and professionally.
- Collaborate with healthcare professionals to ensure customers receive the best possible care and treatment.
- Continuously advocate for the improvement of healthcare accessibility and affordability for all individuals.
- Maintain a thorough understanding of CVS Health products and services, and effectively communicate them to customers.
- Handle customer complaints and escalate issues as needed to ensure timely resolution.
- Keep accurate records of customer interactions and transactions.
- Stay up-to-date on industry trends and changes in healthcare policies to effectively support customers.
- Contribute to a positive and collaborative team environment, promoting the CVS Health mission and values.
- Adhere to all company policies and procedures to ensure compliance with regulations and maintain customer confidentiality.
- Participate in ongoing training and development programs to enhance knowledge and skills.
- Collaborate with other departments within the company to improve processes and customer experience.
- Conduct outreach and engage with the community to promote CVS Health services and resources.
Strong Communication Skills: A Health Advocate- Call Coordinator Must Possess Excellent Communication Skills In Order To Effectively Communicate With Patients, Providers, And Other Healthcare Professionals Over The Phone.
Knowledge Of Healthcare Processes: Candidates For This Role Should Have A Strong Understanding Of Healthcare Processes, Including Insurance Coverage, Medication Management, And Appointment Scheduling.
Empathy And Compassion: As A Health Advocate, It Is Important To Have A Compassionate And Understanding Demeanor When Interacting With Patients Who May Be Going Through Difficult Health Situations.
Organizational Skills: This Role Requires Strong Organizational Skills To Efficiently Manage A High Volume Of Calls And Ensure All Patient Information Is Accurately Documented And Shared With The Appropriate Parties.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Healthcare Setting, Is Highly Desirable For A Health Advocate- Call Coordinator. This Experience Will Help The Candidate Effectively Handle A Variety Of Patient Inquiries And Concerns.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Active listening
Teamwork
Empathy
Organization
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Health Advocate- Call Coordinator is between $35,000 and $50,000 per year. However, the specific salary for this role may vary depending on the location, company, and level of experience. Additionally, some companies may offer benefits such as healthcare, retirement plans, and bonuses which can also impact the overall compensation for this position.
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CVS Health Corp. engages in the provision of health care services. It operates trough the following segments: Pharmacy Services, Retail or Long Term Care, and Corporate. The Pharmacy Services segment offers pharmacy benefit management solutions. The Retail or Long Term Care segment includes selling of prescription drugs and assortment of general merchandise. The Corporate segment involves in providing management and administrative services.
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