Senior Manager Operations Support

Are you a driven and experienced leader with a passion for supporting and optimizing operations? Do you have a strong background in the food and beverage industry and a proven track record of success in a managerial role? If so, Dairy Queen is looking for you to join our team as a Senior Manager of Operations Support.In this role, you will be responsible for overseeing and improving the operational processes and procedures of our Dairy Queen locations. You will work closely with our franchise owners and managers to ensure the highest level of efficiency and customer satisfaction. We are seeking a highly organized and detail-oriented individual with strong communication and problem-solving skills to lead our operations support team.If you are ready to take the next step in your career and make a significant impact on our business, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies to improve operational processes and procedures across all Dairy Queen locations.
2. Collaborate with franchise owners and managers to identify areas for improvement and provide guidance and support in implementing changes.
3. Monitor and analyze key performance indicators to identify areas of inefficiency or opportunity for growth.
4. Train and mentor operations support team members to ensure they have the necessary skills and knowledge to effectively support Dairy Queen locations.
5. Conduct regular store visits to assess operations and provide feedback and recommendations for improvement.
6. Ensure compliance with company policies, procedures, and standards at all locations.
7. Manage and track operational budgets to ensure cost-effectiveness and efficiency.
8. Communicate effectively with franchise owners, managers, and team members to drive alignment and collaboration.
9. Stay updated on industry trends and best practices to continuously improve operations.
10. Lead and facilitate meetings and trainings to ensure understanding and implementation of operational changes and updates.
11. Develop and maintain strong relationships with vendors and suppliers to ensure efficient and cost-effective operations.
12. Act as a liaison between the corporate office and franchise locations to address any operational concerns or issues.
13. Create and maintain operational manuals and guidelines for consistent and efficient operations across all locations.
14. Handle any escalated customer complaints or issues related to operations.
15. Continuously seek opportunities to innovate and improve processes to enhance customer satisfaction and drive business growth.

According to JobzMall, the average salary range for a Senior Manager Operations Support in Detroit, MI, USA is $98,000 - $140,000. This range may vary depending on the specific industry, company size, and level of experience of the individual. Additionally, bonuses and other benefits may also be included in the overall compensation package.

Dairy Queen is an American chain of soft serve ice cream and fast food restaurants owned and operated by International Dairy Queen, Inc., which also owns Orange Julius, and formerly owned Karmelkorn and Golden Skillet Fried Chicken.