Deloitte

Customer Experience Data Analyst

Deloitte

1919 N Lynn St, Arlington, VA 22209, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description

Work with senior team members to carry out the design, build, and management of CX feedback tools. Closely support client relationships in the acquisition of business requirements to meet program objectives. Support Data Analytics team lead in analyzing and synthesizing CX insights from survey data Developing client-ready materials with clear visualizations and narratives that can be communicated to a non-technical audience. Analyzing, forecasting, and/or reporting CX and survey data for ad hoc asks. Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer engagement strategies and innovation portfolios to create and drive change in a digital world. Help clients create analysis and analytical programs to help uncover root causes of customer pain points and strengths that are driving positive experiences.

Where is this job?
This job is located at 1919 N Lynn St, Arlington, VA 22209, USA
Job Qualifications
  • At least 2+ years in a technical or functional consulting role or other relevant industry experience

  • 1+ years of Data Analyst or reporting experience

  • 1+ years of Survey Design experience

  • Experience with Medallia and Qualtrics

  • VOC SaaS Certifications (Medallia, MaritzCX, Qualtrics, Salesforce, etc.)

Required Skills
  • Regression analysis

  • Predictive analytics

  • Time Management Skills

  • Survey design skills

  • Data analysis and extraction

Soft Skills
  • Verbal communication

  • written communication

  • Problem-Solving

  • Detail Oriented and Organized

  • Multi tasker

  • Flexible Approach

  • Driven for excellence

Compensation

According to JobzMall, the average salary range for a Customer Experience Data Analyst in 1919 N Lynn St, Arlington, VA 22209, USA is from $58,000 to $90,000 per year. This salary range is based on the current market conditions, the job duties, the experience of the applicant, and the size of the company.

Additional Information
Deloitte is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 24th, 2021
Apply BeforeMay 22nd, 2025
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About Deloitte

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals.

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