
Customer Experience Data Analyst
Work with senior team members to carry out the design, build, and management of CX feedback tools. Closely support client relationships in the acquisition of business requirements to meet program objectives. Support Data Analytics team lead in analyzing and synthesizing CX insights from survey data Developing client-ready materials with clear visualizations and narratives that can be communicated to a non-technical audience. Analyzing, forecasting, and/or reporting CX and survey data for ad hoc asks. Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer engagement strategies and innovation portfolios to create and drive change in a digital world. Help clients create analysis and analytical programs to help uncover root causes of customer pain points and strengths that are driving positive experiences.
At least 2+ years in a technical or functional consulting role or other relevant industry experience
1+ years of Data Analyst or reporting experience
1+ years of Survey Design experience
Experience with Medallia and Qualtrics
VOC SaaS Certifications (Medallia, MaritzCX, Qualtrics, Salesforce, etc.)
Regression analysis
Predictive analytics
Time Management Skills
Survey design skills
Data analysis and extraction
Verbal communication
written communication
Problem-Solving
Detail Oriented and Organized
Multi tasker
Flexible Approach
Driven for excellence
According to JobzMall, the average salary range for a Customer Experience Data Analyst in 1919 N Lynn St, Arlington, VA 22209, USA is from $58,000 to $90,000 per year. This salary range is based on the current market conditions, the job duties, the experience of the applicant, and the size of the company.
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Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals.

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