Returns Processor

Welcome to DHL, a leading global logistics company with a strong focus on customer satisfaction. We are currently seeking a Returns Processor to join our team and help us maintain our high standards of service. As a Returns Processor, you will play a crucial role in ensuring that our customers' returns are processed efficiently and accurately. We are looking for an organized and detail-oriented individual who is committed to providing exceptional service to our customers. If you have a passion for logistics and a strong attention to detail, we would love to hear from you.

1. Process customer returns: The primary responsibility of a Returns Processor is to efficiently and accurately process customer returns, including initiating return requests, verifying returned items, and updating inventory records.
2. Maintain high standards of service: As a global logistics company, we pride ourselves on providing exceptional service to our customers. The Returns Processor will be responsible for upholding these high standards and ensuring that all returns are handled in a timely and professional manner.
3. Ensure accuracy: Accuracy is crucial in the returns process to avoid any discrepancies or delays. The Returns Processor will be responsible for carefully checking the condition and quantity of returned items and accurately updating the inventory system.
4. Communicate with customers: The Returns Processor will serve as a point of contact for customers regarding their returns. This includes answering any questions, providing updates on the return status, and addressing any concerns or issues that may arise.
5. Collaborate with other departments: To ensure a smooth returns process, the Returns Processor will need to collaborate with other departments such as customer service, warehouse, and shipping. This will involve communicating any updates or issues and working together to resolve any problems.
6. Maintain records: Keeping accurate and organized records is essential in the returns process. The Returns Processor will be responsible for maintaining detailed records of all returns, including tracking numbers and any relevant notes or information.
7. Identify areas for improvement: As part of our commitment to customer satisfaction, we are always looking for ways to improve our processes. The Returns Processor will be expected to identify any areas for improvement and make suggestions for streamlining the returns process.
8. Adhere to company policies and procedures: The Returns Processor must adhere to all company policies and procedures, including those related to returns, customer service, and safety.
9. Stay updated on industry trends and regulations: As a leading logistics company, it is important to stay informed about any changes or updates in the industry. The Returns Processor will be responsible for staying updated on industry trends, regulations, and best practices

According to JobzMall, the average salary range for a Returns Processor in Reno, NV, USA is between $27,000 and $42,000 per year. This range can vary depending on factors such as experience, skills, and the specific company and industry.

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.