Returns Processor
Welcome to DHL, where we strive to provide exceptional service to our customers every day. We are currently seeking a highly motivated and detail-oriented Returns Processor to join our team. As a Returns Processor, you will be responsible for processing and managing returns for our clients, ensuring timely and accurate resolutions. This is a great opportunity for someone who enjoys a fast-paced and collaborative work environment. If you have a strong attention to detail and a passion for delivering excellent customer service, we want to hear from you!
- Receive and process return requests from customers in a timely manner.
- Verify the accuracy and completeness of return requests and supporting documentation.
- Maintain clear and organized records of all return transactions.
- Communicate effectively with customers to provide updates on return status and resolve any issues.
- Work closely with other team members to ensure smooth and efficient processing of returns.
- Identify and report any recurring issues with returns to management for resolution.
- Adhere to company policies and procedures for processing returns.
- Maintain a high level of accuracy and attention to detail when processing returns.
- Meet or exceed daily/weekly/monthly quotas for processing returns.
- Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
- Collaborate with other departments to resolve any issues related to returns.
- Continuously seek opportunities to improve processes and procedures related to returns.
- Ensure compliance with all safety and security protocols when handling returns.
- Attend training sessions and stay updated on company policies and procedures related to returns.
- Maintain a positive attitude and contribute to a positive and collaborative work environment.
Experience With Returns Processing: Candidates Should Have At Least 1-2 Years Of Experience In A Returns Processing Role, Preferably In A Warehouse Or Logistics Environment. This Includes Knowledge Of Return Policies And Procedures, As Well As Experience Handling Returns Through Various Channels (E.g. Online, In-Store, Etc.).
Attention To Detail: Returns Processing Requires Careful Attention To Detail, As Each Item Must Be Accurately Identified, Inspected, And Processed. Candidates Should Have A Strong Eye For Detail And Be Able To Spot Discrepancies Or Errors In Returned Items.
Organizational Skills: With Potentially Hundreds Of Returns To Process Each Day, Returns Processors Must Have Strong Organizational Skills To Keep Track Of Items, Paperwork, And Any Necessary Documentation. This Includes The Ability To Create And Maintain Accurate Records Of Returns And Their Status.
Technical Skills: Returns Processing Often Involves The Use Of Technology, Such As Scanners, Databases, And Tracking Systems. Candidates Should Have Experience With These Types Of Tools And Be Comfortable Learning New Software Or Systems As Needed.
Communication Skills: Returns Processors May Need To Communicate With Both Customers And Other Team Members, So Strong Verbal And Written Communication Skills Are Essential. This Includes The Ability To Handle Difficult Or Sensitive Customer Interactions In A Professional And Empathetic Manner.
Data Entry
Inventory Management
Communication
Time Management
Attention to detail
Problem Solving
customer service
Quality Control
Order Fulfillment
warehouse operations
shipping and receiving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Returns Processor in Phoenix, AZ, USA is $27,000 - $43,000 per year. This may vary depending on the specific company, experience level, and job responsibilities of the individual.
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DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.
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