Customer Service Representative
- Answer incoming calls and assist customers
- Research information in databases to resolve customer issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
Must have available cell phone, tablet or landline required for Multifactor authentication
Prior work-at-home experience desired
Minimum one-year previous customer service/sales experience required
Passion for meeting or exceeding performance goals
Time Management
Customer Service skills
Record Keeping Skills
Data entry skills
Typing speed of 25 WPM
Verbal communication
Prioritizing skills
written communication
Adaptability
Multi-tasker
According to JobzMall, the average salary range for a Customer Service Representative is $14.07 to $20.66 per hour. This range is based on the experience and qualifications of the applicant.
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Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. In 2019 Qualfon Acquires Dialog Direct.
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