Desktop Support Technician

The Desktop Support Technician will rely on instructions and pre-established guidelines to perform the functions of the job and may involve use of problem management databases and help desk system. Maintain a Windows-based PC network and support upwards of 5000 call center users. Handle both physical and software aspects of workstations. Configure phones to work with telecommunication system. Provide both user and front line helpdesk support. Support of user base on internal and 3rd party applications such as MS Office and phone system. Monitor ticketing system and all inbound ticket queues. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.

According to JobzMall, the average salary range for a Desktop Support Technician in 13700 Oakland Ave, Highland Park, MI 48203, USA is $37,000-$51,000. This range may vary depending on the experience and qualifications of the individual applying for the job.

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. In 2019 Qualfon Acquires Dialog Direct.