Dick’s Sporting Goods

Retail Customer Service Specialist

Dick’s Sporting Goods
Overland Park, KS, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Dick's Sporting Goods, a leading retail company in the sports and outdoor industry. We are currently seeking a dedicated and enthusiastic Retail Customer Service Specialist to join our team. As a Retail Customer Service Specialist, you will play a crucial role in providing exceptional customer service and ensuring a positive shopping experience for our valued customers. We are looking for individuals who are passionate about sports, customer-oriented, and have a strong knowledge of our products and services. If you are a team player with excellent communication and problem-solving skills, we would love to have you on our team.

  1. Greet and welcome customers to the store in a friendly and professional manner.
  2. Provide excellent customer service by actively listening to and addressing customer needs and concerns.
  3. Demonstrate a strong knowledge of the company's products and services to assist customers in making informed purchasing decisions.
  4. Assist with product inquiries, price checks, returns, and exchanges.
  5. Maintain a clean and organized sales floor, ensuring merchandise is properly displayed and stocked.
  6. Process customer transactions accurately and efficiently.
  7. Handle customer complaints and resolve issues in a timely and satisfactory manner.
  8. Collaborate with team members to achieve sales goals and provide a positive shopping experience.
  9. Continuously update and expand knowledge of products and industry trends.
  10. Promote and maintain a safe and secure shopping environment for both customers and employees.
  11. Assist with inventory management and restocking of merchandise.
  12. Proactively identify and communicate potential sales opportunities to management.
  13. Uphold company policies and procedures, including but not limited to, returns, exchanges, and employee discounts.
  14. Attend and participate in training and development programs to enhance customer service skills.
  15. Perform other duties as assigned by management.
Where is this job?
This job is located at Overland Park, KS, USA
Job Qualifications

  • Excellent Communication Skills: The Ability To Effectively Communicate With Customers And Team Members Is A Crucial Qualification For A Retail Customer Service Specialist At Dick’s Sporting Goods. This Includes Strong Verbal And Written Communication Skills, As Well As Active Listening Skills.

  • Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. This Can Include Experience In A Retail Environment, As Well As Experience In A Customer-Facing Role Such As A Call Center Or Hospitality.

  • Product Knowledge: A Strong Understanding Of The Products And Services Offered At Dick’s Sporting Goods Is Essential For A Retail Customer Service Specialist. This Includes Knowledge Of Different Sporting Equipment And Apparel, As Well As Store Policies And Procedures.

  • Problem-Solving Skills: As A Retail Customer Service Specialist, You Will Often Be Faced With Challenging Situations And Customer Complaints. The Ability To Think Critically And Find Effective Solutions To Problems Is A Key Qualification For This Role.

  • Team Player: Dick’s Sporting Goods Values Teamwork And Collaboration, And The Ability To Work Effectively As Part Of A Team Is An Important Qualification For A Retail Customer Service Specialist. This Includes Being Able To Communicate And Coordinate With Other Team Members To Provide A Positive And Seamless Customer Experience.

Required Skills

  • Inventory Management

  • Communication

  • Sales

  • Time Management

  • Product knowledge

  • Multitasking

  • customer service

  • Merchandising

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • Upselling

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Specialist in Overland Park, KS, USA is $28,000 to $40,000 per year. This range can vary depending on the specific company, experience level, and job responsibilities. Some employers may offer additional benefits such as bonuses, commission, or insurance.

Additional Information
Dick’s Sporting Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 14th, 2024
Apply BeforeMay 22nd, 2025
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About Dick’s Sporting Goods

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.

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