Retail Customer Service Specialist
Welcome to Dick’s Sporting Goods! We are searching for a highly motivated and customer-oriented Retail Customer Service Specialist to join our team. As a company, we value passion, teamwork, and a commitment to providing exceptional service to our customers. In this role, you will be at the forefront of our brand, interacting with customers and assisting them with their purchases. If you have a strong passion for sports, enjoy working in a fast-paced environment, and have a knack for providing top-notch customer service, then we want to hear from you!
- Greet and welcome customers as they enter the store, creating a positive and friendly atmosphere.
- Provide exceptional customer service by actively listening to and addressing customers' needs and concerns.
- Assist customers with their purchases, including locating products, providing product information, and processing transactions.
- Maintain a thorough knowledge of store merchandise, promotions, and policies to better assist customers.
- Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty to the brand.
- Collaborate with team members to ensure a smooth and efficient customer experience.
- Proactively identify and resolve customer issues and complaints in a timely and professional manner.
- Keep the store clean, organized, and visually appealing to enhance the customer's shopping experience.
- Meet and exceed sales goals by actively promoting and upselling products to customers.
- Continuously seek opportunities to improve customer service processes and procedures.
- Participate in training and development programs to stay updated on product knowledge and customer service skills.
- Maintain a positive and professional attitude, representing the company's values at all times.
- Adhere to company policies and procedures, including but not limited to, cash handling, inventory management, and safety guidelines.
- Assist with other tasks and responsibilities as assigned by management.
Strong Communication Skills: A Retail Customer Service Specialist At Dick’s Sporting Goods Should Have Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Handle Inquiries, Complaints, And Requests.
Customer Service Experience: Candidates Should Have Prior Experience In A Customer Service Role, Preferably In A Retail Environment. This Includes A Strong Understanding Of Customer Needs, Problem-Solving Abilities, And The Ability To Provide Exceptional Service.
Product Knowledge: A Strong Knowledge Of Sporting Goods, Including Equipment, Apparel, And Accessories, Is Essential For This Role. This Includes An Understanding Of Product Features, Specifications, And Benefits To Effectively Assist Customers With Their Purchases.
Teamwork And Collaboration: Dick’s Sporting Goods Values Teamwork And Collaboration, And A Successful Retail Customer Service Specialist Should Be Able To Work Well With Others To Achieve Goals And Provide A Positive Customer Experience.
Flexibility And Adaptability: Retail Environments Can Be Fast-Paced And Constantly Changing, So Candidates Should Be Able To Adapt To New Situations And Handle Multiple Tasks Simultaneously. This Includes Being Flexible With Scheduling And Being Able To Work Weekends And Holidays As Needed.
Communication Skills
Inventory Management
Time Management
Product knowledge
Cash Handling
Teamwork
customer satisfaction
Problem-Solving
Adaptability
Upselling
Attention to
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Waco, TX, USA is $25,000 to $40,000 per year. This may vary depending on the specific job duties, experience level, and company. Some positions may also offer additional benefits such as bonuses, commissions, and/or healthcare benefits.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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