Retail Customer Service Specialist

Welcome to Dick’s Sporting Goods, where we are dedicated to providing top-notch customer service and helping our customers find the perfect gear for their active lifestyles. We are currently seeking a Retail Customer Service Specialist to join our team and continue our mission of delivering exceptional service to our valued customers. As a member of our team, you will have the opportunity to engage with customers, provide expert product knowledge, and ensure a positive shopping experience. If you are passionate about sports, have a strong customer service background, and are looking for a rewarding career in the retail industry, we want to hear from you! See below for the required qualifications to join our team.

1. Greet and welcome customers as they enter the store, creating a friendly and inviting atmosphere.
2. Provide exceptional customer service by actively listening to customers' needs and finding solutions to meet those needs.
3. Utilize expert knowledge of products and services to assist customers in finding the perfect gear for their active lifestyles.
4. Maintain a clean and organized sales floor, ensuring a positive shopping experience for customers.
5. Process customer transactions accurately and efficiently, including cash handling and credit card transactions.
6. Assist with inventory management, including restocking shelves and monitoring product levels.
7. Proactively communicate with customers to provide updates on product availability, special promotions, and store events.
8. Collaborate with team members to ensure a cohesive and seamless customer experience.
9. Continuously seek to improve sales skills, product knowledge, and customer service techniques.
10. Uphold company policies and procedures, including safety and security measures.
11. Handle customer complaints and inquiries in a professional and timely manner, finding appropriate resolutions to ensure customer satisfaction.
12. Participate in ongoing training and development programs to stay updated on product features, sales techniques, and company policies.
13. Maintain a positive and enthusiastic attitude, representing the company's values and commitment to excellence.
14. Assist with other duties and tasks as assigned by management to support the overall success of the store.

According to JobzMall, the average salary range for a Retail Customer Service Specialist in Modesto, CA, USA is between $26,000-$35,000 per year. However, this can vary depending on factors such as the size and type of retail establishment, the individual's level of experience and education, and the specific job responsibilities. Some retail customer service specialists may also receive commissions or bonuses based on sales performance.

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.