Retail Customer Service Specialist
Are you a customer service superstar with a passion for sports and outdoor activities? Join our team at Dick’s Sporting Goods as a Retail Customer Service Specialist! We are seeking a friendly and enthusiastic individual to provide exceptional service to our customers and help them find the gear they need for their active lifestyle. As a specialist, you will be the face of our company, representing our brand and ensuring that each customer has a positive and memorable experience. If you have a strong knowledge of sports and outdoor equipment, excellent communication skills, and a proven track record of delivering top-notch customer service, we want to hear from you!
- Provide exceptional customer service to all customers in a friendly and enthusiastic manner.
- Assist customers in finding the appropriate sports and outdoor gear for their needs.
- Serve as the face of the company, representing the brand and its values to customers.
- Maintain a strong knowledge of sports and outdoor equipment to effectively assist customers.
- Communicate effectively with customers to understand their needs and provide appropriate recommendations.
- Ensure a positive and memorable experience for every customer.
- Handle customer inquiries, complaints, and returns in a professional and timely manner.
- Collaborate with team members to achieve sales goals and maintain a high level of customer satisfaction.
- Keep up-to-date with product knowledge, promotions, and policies to accurately and efficiently assist customers.
- Continuously strive to improve customer service skills and provide feedback to management for areas of improvement.
Strong Communication Skills: Retail Customer Service Specialists At Dick's Sporting Goods Must Possess Excellent Verbal And Written Communication Skills In Order To Effectively Assist Customers And Communicate With Team Members.
Knowledge Of Sporting Goods: Candidates Should Have A Passion For Sports And A Strong Understanding Of Sporting Goods Products. This Includes Knowledge Of Equipment, Apparel, And Accessories From A Variety Of Different Sports.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Preferred. This Could Include Working In A Retail Setting Or In A Similar Customer-Facing Role.
Problem-Solving Skills: Retail Customer Service Specialists Must Be Able To Think Quickly On Their Feet And Effectively Solve Customer Issues Or Complaints. This Requires Strong Problem-Solving Skills And The Ability To Remain Calm Under Pressure.
Team Player: Dick's Sporting Goods Values A Positive And Collaborative Work Environment. Candidates Should Possess Strong Teamwork Skills And Be Able To Work Well With Others In A Fast-Paced Retail Setting.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Organizational Skills
Conflict Resolution
customer service
Teamwork
Problem-Solving
Sales Techniques
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Fayetteville, AR, USA is approximately $25,000 to $35,000 per year. However, this can vary depending on the specific job position, company, and level of experience. Some positions may also offer additional benefits such as bonuses, commissions, and paid time off.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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