Dick’s Sporting Goods

Retail Customer Service Specialist

Dick’s Sporting Goods
Raleigh, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Dick's Sporting Goods, where we strive to provide our customers with exceptional service and a wide selection of high-quality sporting goods. We are currently seeking a highly motivated and customer-focused Retail Customer Service Specialist to join our team. As a Retail Customer Service Specialist, you will play a crucial role in creating a positive shopping experience for our customers. If you have a passion for sports, a strong attention to detail, and a desire to deliver top-notch service, we encourage you to apply!

  1. Greet and welcome customers as they enter the store, providing a friendly and inviting atmosphere.
  2. Assist customers in locating specific products or navigating the store layout.
  3. Provide information and recommendations on products, services, and promotions.
  4. Process transactions accurately and efficiently using the store's point-of-sale system.
  5. Handle customer inquiries, complaints, and returns in a professional and timely manner.
  6. Maintain a clean and organized work area, including restocking merchandise and keeping displays neat.
  7. Stay up-to-date on product knowledge and store promotions to effectively assist customers.
  8. Collaborate with team members to ensure a smooth and efficient customer service experience.
  9. Continuously strive to meet and exceed sales goals and customer satisfaction metrics.
  10. Actively listen to customer feedback and relay any concerns or suggestions to management.
  11. Follow store policies and procedures to ensure a safe and secure shopping environment.
  12. Attend training and development sessions to improve customer service skills and product knowledge.
  13. Maintain a positive and professional attitude at all times, representing the company's values and brand.
  14. Uphold excellent customer service standards and resolve any issues or conflicts with customers in a professional manner.
  15. Continuously seek opportunities to improve the customer experience and contribute to the overall success of the store.
Where is this job?
This job is located at Raleigh, NC, USA
Job Qualifications

  • Strong Knowledge And Passion For Sports: This Role Requires A Deep Understanding And Enthusiasm For Various Sports And Athletic Equipment In Order To Effectively Assist Customers With Their Needs.

  • Excellent Communication And Interpersonal Skills: A Retail Customer Service Specialist Must Possess Strong Verbal And Written Communication Skills, As Well As The Ability To Build Rapport With Customers And Provide Exceptional Service.

  • Organizational And Multitasking Abilities: With A Fast-Paced Retail Environment, The Ability To Prioritize Tasks, Handle Multiple Customers At Once, And Maintain A Clean And Organized Work Area Is Crucial For Success.

  • Technical Skills: In This Role, It Is Important To Have A Basic Understanding Of Technology, Such As Using A Point Of Sale System, Operating A Cash Register, And Utilizing Inventory Management Software.

  • Previous Customer Service Experience: Prior Experience In A Retail Or Customer Service Role, Preferably In A Sporting Goods Store, Is Often Preferred For This Position. This Demonstrates An Understanding Of The Retail Industry And The Ability To Provide Top-Notch Customer Service.

Required Skills

  • Communication Skills

  • Inventory Management

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • customer service

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • Sales Proficiency

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Specialist in Raleigh, NC, USA is between $25,000 and $40,000 per year. This can vary based on the specific company, experience level, and responsibilities of the role. Some employers may also offer additional benefits such as bonuses, commissions, and health insurance.

Additional Information
Dick’s Sporting Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 3rd, 2024
Apply BeforeMay 22nd, 2025
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About Dick’s Sporting Goods

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.

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