Customer Service Representative

As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving environment using a variety of tools and technology. In the process. Handle customer service calls ranging from billing and payments to plan changes and upgrades. Remain proficient in all billing, rate plan and feature matters. Offer solutions and resolve issues. Work to transition each call to a sales opportunity with a consultative approach to customers’ needs to deliver personalized recommendations of DIRECTV products and services.

DirecTV is an American direct broadcast satellite service provider based in El Segundo, California and is a subsidiary of AT&T. Its satellite service, launched on June 17, 1994, transmits digital satellite television and audio to households in the United States, Latin America, and the Caribbean.