Account Specialist
Responsible for handling routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures. Navigates a computerized system for responding and/or troubleshooting to customer questions. Uses discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments or credit limit increases. Documents customer files.Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scrips and procedures.
Prior experience in a similar role is a plus
Ability to thrive in a fast paced environment
Documentation
Account Management
Conflict Resolution
Customer Service skills
Verbal communication
Detail Oriented
written communication
Prioritization
Organizational skills
Goal-Driven
According to JobzMall, the average salary range for a Account Specialist in West Valley City, UT, USA is between $31,000 and $61,000 per year. This range is dependent on experience, job responsibilities, education, and other factors.
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Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.
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