Customer Service Representative

Documents customer files. Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type. Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures. Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases. Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels. These routine customer service inquiries require the use of standard screens, scripts, and procedures.

According to JobzMall, the average salary range for a Customer Service Representative in 12 Reads Way, New Castle, DE 19720, USA is $33,387 - $39,846 per year. This range varies depending on experience and other factors.

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.