Discover Financial Services

Inbound Customer Service

Discover Financial Services

New Albany, OH, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Discover Financial Services is seeking an experienced Inbound Customer Service Representative to join our dynamic team. We are looking for an enthusiastic, customer-oriented individual who can provide excellent service to our customers. The successful candidate must have a high school diploma or equivalent, and a minimum of two years of customer service experience. The ideal candidate will also have excellent communication and problem-solving skills, as well as a warm, friendly demeanor. In this role, you will be the first point of contact for customers who are seeking assistance with their accounts. You will also provide information about Discover’s products and services and respond to inquiries in a timely and professional manner. You will have the opportunity to make a positive difference in the lives of our customers, and build relationships with them that will help to ensure their satisfaction. We are looking for someone who is passionate about customer service and is dedicated to providing the best experience possible. If you think you have what it takes, we encourage you to apply today!

Where is this job?
This job is located at New Albany, OH, USA
Job Qualifications
  • Ability To Work Independently And As Part Of A Team

  • Excellent Communication Skills

  • Strong Customer Service Orientation

  • Strong Problem-Solving And Analytical Skills

  • Knowledge Of Customer Service Software

  • Crm Systems And Practices

  • Knowledge Of Call Center Telephony And Technology

  • Ability To Handle Customer Complaints And Provide Appropriate Solutions

  • Flexibility To Work Varying Shifts As Needed

Required Skills
  • Communication

  • Listening

  • Technical

  • Interpreting

  • Empathy

  • Patience

  • Problem-Solving

  • Customer-focused

  • Adaptability

  • Multi-tasking

  • Professionalism

  • Organizational

  • Interpersonal

  • Conflict-Resolution

  • Concise

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Analytical skills

  • Organizational skills

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Inbound Customer Service in New Albany, OH, USA is between $19,000 and $38,000 per year. The salary range depends on factors such as educational experience, professional experience, and the size and scope of the company.

Additional Information
Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 8th, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Discover Financial Services

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started